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Then Chatbot would be a conversation with the robot. An FB Chatbot is an automated conversation on Facebook.
This is the simplest way to introduce the concept and explain what Chatbot is.
It allows you to provide customer service, deliver content, acquire customers and a lot more, all 24/7 and in a seamless, automated way.
In this always on digital age, a huge part of customer satisfaction comes from being able to get answers at any given time to enquiries. Chatbots work as your 24/7 customer support team, sales person and personal assistant all-in-one.
They are great for top of funnel lead capturing and segmenting, and is an essential part of all our automation systems that we design. Depending on your needs, we can replace your website, web store, CMS and email autoresponder with a chatbot.